Managed service
Your AI workforce, managed end to end.
You operate. The agents do the reaching out.
Managed AI workers for the contact-heavy jobs your team can't keep up with.
Agents run on your Bonalta CRM, Voice, Connect, and Payments stack — answering, following up, quoting, and coordinating without you wiring automations. Bilingual from the first word, monitored around the clock, delivered done-for-you.
24/7
Bilingual coverage
6
Agent types available
<1s
Median first response
Bonalta Agents
Six agents. One managed team.
Each agent is a named digital worker on your Bonalta suite — bilingual from the first word, monitored around the clock, delivered done-for-you.
01 · Recepción
Front Desk
Answers every call, message, and form in English or Spanish, qualifies the lead, and books the appointment — before your front desk would have picked up.
- 24/7 bilingual coverage
- Books straight to your calendar
- Runs on Bonalta Voice
02 · Seguimiento
Follow-Up & Recall
Recovers no-shows, reactivates cold leads, and fills today's cancellation from the waitlist — the revenue already in your pipeline, recovered.
- No-show recovery
- Waitlist backfill
- Recare on schedule
03 · Coordinador
Coordinator
Walks the patient from consult to booked: financing options, pre-op instructions, package quotes, and deposits collected.
- Financing & deposits
- Pre-op instructions
- Runs on CRM + Payments
04 · Cotizaciones
Quoting
Takes the prospect's information, builds the quote, presents it, and stays on comparison-shopping until it closes.
- Multi-option quoting
- Comparison follow-through
- Insurance & services
05 · Reputación
Reviews
Requests the review at the right moment, routes unhappy patients to a private channel, and replies to public reviews in your voice — in both languages.
- Timed review requests
- Private issue routing
- HIPAA-aware public replies
06 · Asistente + Contenido
Owner & Marketing
An Assistant that triages the owner's inbox and preps the day, plus a Content agent that drafts and schedules bilingual social from a single brief.
- Executive Assistant
- Bilingual Content
- Added as you grow
FAQ
Frequently asked.
How is Agents different from Bonalta AI?
Bonalta AI is the orchestration layer inside the software suite. Agents is a managed service — we configure, monitor, and tune named digital workers for your vertical so your team doesn't have to build playbooks from scratch.
Do I need Bonalta Voice to use Agents?
Front Desk and several follow-up agents run on Bonalta Voice, but you can start with CRM + Connect agents like Coordinator or Quoting. We'll recommend the right stack on a walkthrough.
Can Agents work alongside my front desk?
Yes. Agents handle overflow, after-hours, and repetitive follow-up — then hand off to humans with full context when a person is the right move.
Is this HIPAA-aware?
Agents inherit Bonalta Secure controls — encrypted records, access logging, and HIPAA-aware review flows for healthcare verticals.
Bonalta Agents