Bonalta Voice
AI that answers, qualifies, and books — in English and Spanish.
An AI receptionist trained on your industry's vocabulary, service menu, and pricing. It answers, qualifies, schedules, and hands off only when a human is the right move — 24/7, on every line.
24/7
Always-on coverage
2
Languages native
<1s
Time to first answer
What you get
The capabilities that ship with Bonalta Voice.
Native bilingual voice
English and Spanish are first-class — not a transcript with translation layered on top. Voice, tone, and industry terms match how your market actually talks.
Vertical-aware qualification
It knows what to ask for liposuction vs. an insurance quote vs. a hygiene recall — pre-tuned per vertical, editable in plain language.
Books into your calendar
Consultations and appointments land directly on the right provider calendar. CRM record, disposition, and notes update before the call ends.
Overflow and after-hours
Cover nights, weekends, and peak-hour overflow without hiring. Every missed call becomes a qualified lead or a booked slot.
Human handoff with context
When confidence drops or the caller asks for a person, Voice warm-transfers with full transcript and intent attached to the CRM record.
Works with Bonalta Agents
Front Desk and Follow-Up agents run on Voice as part of the managed Agents service — or use Voice standalone on the suite.
FAQ
Frequently asked.
How is Voice different from Bonalta AI?
Voice is the phone-native AI receptionist product — optimized for live calls, bilingual speech, and booking. Bonalta AI orchestrates across SMS, email, forms, and cadences. Most teams use both.
Can it replace my front desk?
It handles overflow, after-hours, and repetitive intake so your team focuses on in-office patients. Many practices run Voice alongside reception, not instead of it.
Does it integrate with my existing phone number?
Yes — via Bonalta Connect. Port or forward your main line; Voice answers with your brand greeting and routes per your IVR rules.
Bonalta Voice