Bonalta Connect
Calls, texts, voicemail — one inbox bound to every customer record.
Cloud phone system with browser + mobile softphones, queues, IVRs, recording, and SMS marketing. Every call lands in the CRM contact automatically. Voice minutes are unlimited on every seat.
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Call connect time
99.95%
Uptime SLA
Unlimited
Voice minutes per seat
What you get
The capabilities that ship with Bonalta Connect.
Browser + mobile softphone
WebRTC client your team uses from any laptop. iOS / Android apps for the field.
Unlimited voice minutes
Every seat includes unlimited inbound and outbound calls within North America. Don't think about per-minute pricing — make every call.
Queues + ring groups
Distribute inbound with skills-based routing, overflow, voicemail-after-hours, and business-hours masks.
IVR builder
Drag-and-drop phone trees with TTS prompts, DTMF capture, and conditional routing. No engineer needed.
Recording + transcription
Auto-record with consent prompts, store on your S3 or ours, transcribe to text for QA + analytics.
SMS marketing
Compliant US + international SMS with brand registration, A2P 10DLC, and usage-based billing on what you send.
FAQ
Frequently asked.
Are internal extension calls free?
Yes. When two extensions on your tenant call each other the audio stays inside Bonalta and never bills against your usage.
Can I keep my existing number?
Port-in takes 5–10 business days. One-time port fee, no monthly markup on the number itself.
What happens if I exceed normal usage?
Unlimited means unlimited for legitimate business use. We'll proactively reach out before any soft-cap conversation.
Bonalta Connect